Are you an Accredited Business with the Better Business Bureau?

Yes. We are accredited as well as committed to the BBB as they are usually the first point of reference when our clients are performing their due diligence. In 2011, the BBB received over 1522 calls regarding the Bullion Exchange and 5721 within our industry. The bullion business is growing and because of our accreditation and rating, we remain at the top. The BBB will advise you to deal with a company that has a rating of a B or higher. We are pleased to advise our rating is an A. Click here to see our BBB rating.

What are my payment options?

Once you place your order, payment must be perfected within 24 hours. For your reference, our Invoice will have all our banking details necessary to make payment. Payment options are as follows:

Payment options we accept:

- Money Orders

- Bank Drafts

- Direct deposits

- Email payment (orders under $2,000 USD or CDN).

Payments we do NOT accept are:

- Credit cards

- Third party cheques

- Paypal

- Cash

- personal, business or certified cheques

For our U.S. clients, the usual method of payment is a wire transfer which includes a $10 wiring fee.

How is my order shipped and is it insured?

All orders are shipped via Canada Post, USPS, FedEx, UPS or other couriers.

We ship on Mondays and Wednesdays of each week.

Once your order has been shipped, we will forward your tracking numbers via e-mail.

All orders are fully insured under our blanket insurance policy until the tender of delivery. Packages are shipped discreetly and a signature is mandatory upon delivery for increased security.

IMPORTANT: Indicating a signature is not required and/or giving permission for someone (other than yourself) to sign for deliveries, voids your insurance. This includes leaving your package with an office attendant, family member, building concierge or neighbor. Should any of the above circumstances occur, YOUR PACKAGE WILL BE VOID OF INSURANCE.

How do I hold physical bullion inside my RRSP?

Quite often we get asked how people can hold physical bullion (gold and silver) inside their registered plans (RRSP, RESP and TFSA).

Unfortunately, even if you hold bullion inside your plan you can't actually take physical possession of the product, you can only get exposure to the price/value of the commodity. All investments inside these various plans must be paper based, however you must do your homework and due diligence and verify that there is actual bullion backing the paper.

In Canada, there are a couple of options that we believe have physical bullion backing their paper and are public companies so you can review their annual filings to satisfy yourself before making any investment decisions.

Central Fund of Canada CEF.A units can be bought inside any Sprott Physical Trust. Both Gold PHY.U and Silver PHS.U can be bought as well.

Are there any additonal fees or taxes if I buy from The Bullion Exchange?

No to taxes. All investment grade gold (.9999) and silver (.999) products are tax exempt.

Yes to one extra fee. This extra fee applies to all orders under 100oz's of silver. The extra premiums range from $1.50 - $2.50 per oz. Please call for details.

FREE shipping and insurance included for orders of 500 oz of silver or 10 oz of gold. Check our products page for live pricing.

What are the fees for Segregated Vault storage?

Fees are based on the number of ounces of bullion in storage.

Current pricing is $155 Cdn plus HST annually for each 1500 oz of silver or 40 oz of gold. Check out our "services" page for more information on storage.

How do your prices compare to the Canadian Banks?

Buying from us will save you 10-20% depending on which bank you deal with. That simply means you can buy more product and oz's for the same value.

We are direct competitors with all banks including Royal Bank, Scotia Bank, TD Bank, CIBC for bullion, gold and silver specifically. Bullion is not their primary source of business, therefore higher premiums, extra fees and longer waits. Bullion IS our business, therefore lower premiums and customer service is a priority.

What books do you recommend to anyone interested in holding physical bullion?

Michael Maloney's 'Guide to Investing in Gold & Silver'

(http://goldsilver.com/guide_to_investing_in_gold_and_silver/)

and

David Morgan's 'Get The Skinny on Silver Investing'.

(http://www.gettheskinnyonsilver.com/)